Double check around your house, with family members and neighbors. If nothing is found then, please call the carrier and give them your tracking info and let them know you never received it. They normally put a trace on it and 95% of the time, they end up finding it.

NOTE: Fedex SMARTPOST customers – call your local Post office.  (Let them know it is Fedex Smartpost as they have to add a 92 to the beginning of your tracking number to find it).

IF it's still missing, then Contact Us via email or phone anytime.

Uh oh, did one of our bunny elves make a mistake on your order?  It doesn’t happen very often, but we are human. 

If we left something out, or sent the wrong thing, please don’t worry, we will always make it right.   If it is the weekend or we are on Holiday Vacation during this time, please be assured we will take care of this when we return to the office. We do understand some issues may be more urgent and we will check for those during our time away so we can fix asap.

You'll need your email and order number to get started. Returns and Replacements page.

"I tried to order and my card was declined but I still see the charge(s) in my account, what’s going on?  Did my order go through?"

You will receive and email when your package ships. Check you email for a Package Shipped Email with the tracking link inside.

Link to the Returns and Replacements page. 

Return Policy

You may have missed a better shipping option:

If your order is under 7 lbs, you usually have cheaper shipping options to choose from. To see these options while you shop, click on “EDIT SHIPPING/TAXES” below the cart. Hit CONTINUE. If you only find one option, that means your order was 7 lbs or more (or the box size was large) and it defaults to the cheapest carrier then.

More tips to help make the most out of your shipping buck:

Increasing the size of your order will only slightly increase your shipping costs. Better to buy more to get more for your shipping buck (or doe).Having your order shipped via FedEx Ground to a BUSINESS address will reduce shipping costs.Heavy or large items may make shipping costs very pricey to Eastern zones and Canada. If it’s over your budget, we have many other unique products that your bunny will love – like wonderful treats and toys – that may be lighter weight and cheaper to ship.

Why don’t we offer free or flat rate shipping? Here’s what’s up with that:

We are a small, independent business. The cost you receive is the exact cost that is charged to us. Big companies have made free or discounted shipping the norm, folding their cost into the product price, and that’s challenging for us small guys. Big companies also receive deep discounts from their distributors and carriers. As we grow (and we are!) we will pass on our discounts to you.So while you may pay for shipping with us, you can choose from a large variety of unique premium products, many of which you can’t get at the big stores. Our products are created for bunnies by bunny lovers who care about the health and safety of your bunny. We are proud to have amazing products that bunnies love!

Goin’ Shoppin’ helps keep BinkyBunny up and Hoppin!

Your purchase helps support the rest of the BinkyBunny site. It’s a free membership that provides education about litter training, house proofing, behavior, bonding and more. We also help you with your bunny challenges by providing a forum for your questions and a place to share with like-minded bunny lovers. All of which is made possible because of your store purchase! Thank you for supporting a small business that cares about your bunny. We are proud to have the best customers around!And if you are still unable purchase from us, that's okay! Binky on over and visit the rest of BinkyBunny.com.

Shipping Policy

Shipping Costs

DO NOT PUT IN WASHER OR DRYER. This will destroy your puppet. 

Our plush puppets are surface-washable only. Do not submerge the puppet in water. For spot cleaning, use lukewarm water and sponge with Woolite® or other mild liquid detergent to wet and lather fur. Rinse surface with sponge Be careful not to wring or twist the puppet, or you may end up with lumpy stuffing. Dry by gently squeezing between towels, or hanging from clothesline to drip-dry. After it’s dry, shake it out. For short pile plush, use a brush to fluff the fur. When brushing face, be careful to avoid scratching the eyes or pulling out the threads in ears, nose, or mouth areas.

Using your litterbox, fill it to about 1/4" with 1/2 vinegar and 1/2 water. Lay the screen in the litter box and make sure all parts of the screen are in the mixture. This will accomplish 2 things, it will clean the screen and the litterbox. Take the screen out of the vinegar water mixture as soon as it looks clean, no more than a few minutes, you may have a give it a gentle scrub to loosen stubborn calcium build-up. Wash the screen and litter box in water to remove the vinegar mixture.

When cleaning with vinegar:  Do not soak in vinegar mixture more than a minute at a time. If you leave it in to long vinegar or vinegar mixture will erode at that galvanized coating. 

You can contact us via email anytime. 

You will find a link to the contact information at the bottom of every page.

The Store Login is completely different from the Forum & House Rabbit Community Login.

The Store Login is only for purchasing products for your fury friends. It is highly secure and uses the best security available today.

The Forum & House Rabbit Community Login is for the House Rabbit Community and Informational Pages about rabbits. We have a well moderated forum that is free of bad actors, it is a fun and informational community!

You can Change you Password on the Login Page. We will send you an email to reset your password.